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It seems that auction fraud is the new black in the land of
cyber crime. According to its website, the Internet Crime Complaint Center
(IC3) has recently received a large number of calls reporting fraud involving
international automobile auctions online. This particular fraud involves an
online auction in which the "winner" pays via wired money for a vehicle that
will supposedly be shipped from Europe. The money is wired, and the buyer waits
in vain for a vehicle, which, predictably, never shows. Unfortunately, once the
money is gone, there is little that can be done in the way of recovering it.
The IC3, a partnership of the FBI and the National White
Collar Crime Center, this year released its yearly complaints report, which
stated that reports of internet fraud made up 62 percent of crime complaints
received, crowning it with the dubious title of most commonly reported cyber crime. Other top
complaints include non-delivered merchandise or payment, credit and debit
fraud, and check, investment, computer, and confidence fraud.
According to IC3, buyers in the United States planning to
purchase online a vehicle that is located outside of the United States should
exercise caution and thoroughly research any potential sellers or auction
houses for legitimacy. Buyers should be aware of the risk of what are known as
"second chance auctions," wherein a buyer who lost an "auction" is contacted
and told that they may buy the item they bid on at a discount rate, due to the original
auction winner defaulting on payment. Buyers should also beware of any monetary
transfers requested that don't involve an established and trustworthy method, such as an escrow
service.
The IC3 recommends observing the guidelines below to avoid being duped into an
online fraud scam:
- Educate yourself.
Research how the auction works, what your obligations are as a buyer, and
what the seller's obligations are before you bid.
- Research the seller,
especially if the only information you have is an e-mail address. If it is
a business, check the Better Business Bureau where the seller/business is
located. If you can't find any information, do not place a bid.
- Research any feedback
from past customers.
- Determine the method of
payment and where the seller is requesting it be sent.
- Be aware that a problem
with an international auction transaction may be much more difficult to
resolve because of the difference in laws.
- Find out the seller's
policies on problems, warranties, delivery times, exchanges, and defective
merchandise.
- Avoid surprise charges
by finding out if shipping and delivery are included in the auction price
or are charged as separate costs.
- Do not give your social
security number or drivers license number to the seller. No reputable
auction house has any use for them.
One
issue that makes an online auction a prime spot for fraudulent exchange is that
users can easily be mislead or become confused about the responsibility of the
site in question. Some people don't realize that a site such as eBay does not sell
the items up for auction; what eBay does is provide a forum for sellers to hock
their own goods. Most online auction sites will not reimburse a buyer's losses,
and emphasize the importance of using caution when engaging in online commerce.
eBay's Trust and Safety policy states that the site has put in place a safety team
dedicated to keeping their "marketplace a safe, well-lit place for people
around the world to trade with one other." The site features a number of
protection methods in place to benefit users:
- Feedback - Users can
rate each other, establishing marketplace reputations and acting as watchdogs
for dishonest or unfair auction practices (defective merchandise, late
payment, inordinately long shipping time, etc.)
- Buyer Protection - eBay
is set up so that users can pay for their merchandise in a fashion that
offers more security than wired cash.
- Fraudulent Web Site
Protection - eBay offers users a toolbar that alerts users in the event
they stumble upon a fraudulent site.
- Security Center
Features - eBay offers tips on practicing good marketplace habits, as well
as information on reporting fraud or other online criminal activity.
Other ways to protect oneself in the world of online auctions include avoiding both
buyers and sellers who seem suspicious:
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If the seller claims to be located in the United States but wants the payment sent overseas or to someone else, beware. Also, if the seller claims
he suddenly had to leave the country for whatever reason, don't conduct
business until he is back in the country.
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If the seller requests cash payment or wire transfer, do not send it. Using these
services leaves virtually no paper trail and no way to recover the money in the event of fraud.
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Avoid dealing with sellers who claim to be authorized dealers or factory
representatives in countries where you know such positions don't exist.
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Do not trust buyers request the merchandise be shipped using methods that avoid
customs or taxes.
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Sellers should be suspicious of any credit card purchases if the address of the
cardholder does not match the shipping address, and be sure to receive the
cardholder's authorization before shipping any products.
Users
who suspect they may have been a victim of internet fraud are encouraged to
contact the IC3 at www.ic3.gov/.
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